Customer Complaints Portal
Feature Overview
Categorize issue severity, link investigations to CAPA, and track resolution.
Record, categorize, and resolve customer complaints in one database. Link complaints to active CAPAs, manufacturing batches, and material suppliers to maintain a closed-loop quality system.
Module Capabilities
This feature is part of the Quality Assurance & HACCP Registers module. Run digital inspections, temperature logs, supplier accreditations, and audits.
All logs maintain full revision history compliance tracking compliant with FSANZ and HACCP guidelines.
Related Platform Features
CAPA Management Register
Log deviations, conduct root-cause analysis, and track preventative actions.
Non-Conformance Tracking
Document quality issues across suppliers, material intakes, and batch runs.
One-Click Mock Recall Simulator
Execute bi-directional lot traceability audits within minutes for auditors.
Internal Audit Register
Schedule audits, attach checklists, and record sign-offs digitally.