Privacy Policy

Effective Date: 21 April 2025

1. Our Commitment to Privacy

Batchbase, a trading name of Firehawk Analytics Group Pty Ltd (ABN: 38 145 802 302), and its related entities (collectively "Batchbase," "we," "us," or "our") are committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) in Australia and the Privacy Act 2020 in New Zealand.

This policy applies to all personal information we collect through our website, software platform, and any other interactions you have with us, regardless of whether you are located in Australia or New Zealand.

2. What is Personal Information?

Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not.

3. The Information We Collect

We collect personal information that is reasonably necessary for us to provide our SaaS platform and services to you. The types of personal information we may collect include:

  • Identity and contact details: Your name, email address, phone number, and mailing address.
  • Business information: Your company name, ABN/NZBN, and role.
  • Billing and payment details: Information necessary to process payments, such as credit card details (processed securely via a third-party payment gateway).
  • Technical and usage data: Your IP address, browser type, operating system, and data about your use of our platform, which may include usage patterns and interaction with features.
  • User-generated content: Information that you input into the Batchbase platform, which may contain personal information about you or others (e.g., in product formulations or supplier details).

4. How We Collect Your Personal Information

We collect personal information directly from you when you:

  • Register for an account or a free trial.
  • Use our SaaS platform and its features.
  • Contact us for support, inquiries, or feedback.
  • Subscribe to our newsletters or marketing communications.
  • Participate in surveys, promotions, or events.

We may also collect personal information from third parties, such as payment gateways or business partners.

5. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To provide and maintain our services, including granting you access to and use of our SaaS platform.
  • To process transactions and send you invoices and payment confirmations.
  • To communicate with you about your account, service updates, and technical support.
  • To improve our services, develop new features, and understand user needs and preferences.
  • To send you marketing and promotional communications about our services, which you can opt out of at any time.
  • To comply with our legal obligations and resolve any disputes.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers: Companies that perform services on our behalf, such as cloud hosting providers, payment processors, and customer support services. These third parties are only provided with the information necessary to perform their specific functions and are required to protect your information.
  • Business partners: To provide a co-branded service or a joint offer, with your consent.
  • Regulatory and legal authorities: Where required by law, we may disclose your information to comply with a legal obligation, to protect our rights or property, or to prevent illegal acts.

7. Cross-Border Disclosure (Australia & New Zealand)

Your personal information may be held in Australia, New Zealand, or transferred to third-party service providers located in other countries.

  • For Australian users, we take reasonable steps to ensure that these overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles (APP 8).
  • For New Zealand users, we ensure that personal information disclosed outside of New Zealand is protected by comparable privacy safeguards to those in the New Zealand Privacy Act 2020 (IPP 12).

8. Data Security & Privacy Breaches

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, and disclosure.

Mandatory Breach Notification: In the event of a notifiable privacy breach that is likely to cause serious harm, we are legally required to notify the relevant privacy commissioner and affected individuals. Our policy is to comply with the mandatory data breach notification schemes in both Australia and New Zealand.

9. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you. You can also request that we correct any inaccurate, incomplete, or out-of-date information. To make a request, please contact us using the details below. We will respond to your request within a reasonable time and, in most cases, provide you with access to your information.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and to comply with our legal obligations. When your information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

11. Unique Identifiers (NZ Only)

New Zealand Specific: Under IPP 13 of the New Zealand Privacy Act 2020, we will only assign a unique identifier to you if it is necessary for our business functions. We will not use identifiers assigned by other agencies (e.g., your IRD number) for our own purposes.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The most current version will always be available on our website, and we will notify you of any significant changes.

13. How to Contact Us

If you have any questions about this Privacy Policy or a privacy-related concern, please contact our Privacy Officer:

If you believe we have breached our privacy obligations, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Office of the New Zealand Privacy Commissioner (OPC).